Privacy policy.
Effective Date: 01 January 2025
Last Updated: 21 August 2025
This Privacy Policy applies to Kastell Kitchens Pty Ltd (referred to as “Kastell Kitchens”, “we”, “our”, or “us”). At Kastell Kitchens, we respect your privacy and are committed to ensuring the personal information you provide us is handled responsibly and in accordance with applicable privacy laws. This policy explains how we collect, use, store, and disclose your personal information when you interact with our website or engage in any of our services.
1. GENERAL
Kastell Kitchens is bound by the Privacy Act 1988 and the Australian Privacy Principles (APPs). For more information on Australian privacy regulations, you can visit www.privacy.gov.au.
2. COLLECTION AND USE OF PERSONAL INFORMATION
Kastell Kitchens collects personal information to provide our services and products, respond to inquiries, and improve your experience with us. The types of personal information we may collect include:
Your name, contact details (such as phone number, email address, and home address);
Project details including your specific cabinetry and joinery needs, floorplans, design preferences, budget, or other relevant project information;
Information related to orders, quotes, or consultations you request;
Communications with us, including customer service interactions and survey responses;
Information provided when applying for finance (if applicable, provided through a third-party finance provider);
Job applications, resumes, and other employment-related information.
You provide personal information to us voluntarily, and we only collect this data when you actively share it. If you do not provide the requested information, we may not be able to provide the products or services you’ve requested.
3. OTHER INFORMATION WE MAY COLLECT
In addition to personal details, Kastell Kitchens may collect anonymous data through your use of our website for statistical purposes. This may include:
Web activity data (e.g., pages visited, time spent on the site, session times);
Analytics data collected through tools like Google Analytics and Google Ads for performance optimization and marketing purposes.
This anonymous data helps us evaluate our website's performance and improve our content.
4. USE OF COOKIES AND TRACKING TECHNOLOGIES
Kastell Kitchens uses cookies and other tracking technologies (such as pixels) to enhance your online experience and optimize our website. Cookies are small files transferred to your browser’s hard disk to track your site activity. These technologies allow us to remember your preferences, analyze traffic, and personalize content.
You can manage or disable cookies through your browser settings, though some features of the website may not work as intended if cookies are disabled.
5. HOW WE USE AND DISCLOSE YOUR INFORMATION
Kastell Kitchens uses your information primarily to:
Provide services, including designing, manufacturing, and installing custom cabinetry or joinery;
Respond to customer inquiries, provide quotes, and follow up on project details;
Communicate with you regarding your project, updates, or promotions;
Improve our services, including product development and website optimization;
Manage customer service issues and enhance your experience;
Complete transactions and fulfill service delivery.
We may disclose your information to third parties in the following circumstances:
To complete a transaction (e.g., sharing your details with suppliers, contractors, or tradespeople involved in your project);
Service providers that assist with operations, such as marketing, IT services, customer service, or storage;
Legal requirements, where disclosure is mandated by law or to protect the rights of Kastell Kitchens;
Finance partners: If you apply for finance through our third-party finance providers, they may collect your personal information as part of their processes, which is subject to their privacy policies.
6. DIRECT MARKETING
We may use the personal information you provide to send you promotional materials, updates, and information about products and services we believe may interest you. These communications may be sent via email, SMS, or other channels.
You can opt-out of receiving marketing communications at any time by following the instructions in the communication or contacting us directly.
7. OVERSEAS DISCLOSURE
Kastell Kitchens does not typically disclose your personal information to overseas recipients unless you specifically request it, or if required by law.
8. ACCESS AND CORRECTION
You have the right to access the personal information we hold about you. If you believe any of your personal information is incorrect or incomplete, please contact us to request a correction.
To request access or correction, please contact our Privacy Officer using the details below. We may ask for further identification to ensure your request is valid.
9. SECURITY OF YOUR INFORMATION
Kastell Kitchens is committed to ensuring the security of your personal information. We take reasonable precautions to protect your data from loss, misuse, unauthorized access, modification, or disclosure. This includes using secure servers and encrypted communications where applicable.
While we implement security measures, no system is completely secure. We cannot guarantee the absolute security of your information, but we make all reasonable efforts to protect it.
10. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. Kastell Kitchens is not responsible for the privacy practices or content of those sites. Please review their privacy policies before submitting any personal information.
11. COMPLAINTS
If you have a complaint about how we’ve handled your personal information, please contact us using the details below. We will respond to your complaint within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
12. CONTACT US
If you have any questions or concerns regarding our privacy practices, or if you wish to make a request regarding your personal information, please contact us:
Privacy Officer
Kastell Kitchens
info@kastell.com.au
(02) 9634 3395
14/7 Salisbury Road, Castle Hill NSW 2154
www.kastell.com.au
13. CHANGES TO THIS POLICY
Kastell Kitchens may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
This version merges the comprehensive details of the reference privacy policy with the more general framework, and should cover your business operations broadly and flexibly.
Let me know if you need any more changes, such as adding specific regional legal clauses (e.g., for GDPR or CCPA) or updating the contact information!